How can I manage users in my account?

    In WuBook, there are different types of users who perform distinct functions within the system.

    To understand how they work, it's helpful to think of access management at two levels:

    • Account access level: credentials used to log in to WuBook.

    • System operation level: users who define which people can use each module and with what permissions.

    Understanding this difference is key to managing access correctly and also to identifying the cause of most login problems.

    1. Account access level

    This level defines which credentials allow access to the WuBook account. There are two types:

    • Account Code

    The Account Code is the primary identifier for the account in WuBook. It consists of two letters and three or four numbers (for example: AB1234) and cannot be modified. It is the code that is automatically assigned when the account is created and is associated with the account holder or owner. It is used to log in to the system; in practice, it represents the primary access to the account.

    • Sub-accounts

    Sub-accounts allow you to create additional access for other people, maintaining separate security credentials. They are created from Wubook Account (New) > Account Management and follow this format:

    AccountCode-CustomName

    Example: AA1234-RESERVATIONS

    Each sub-account has its own identification and authentication data (email and authenticator app) and can be of the Admin type or not. Like the Account Code, it is also used to log in to the main system.
    This type of access is typically used by hotel staff or collaborators who need to log in to the system with their own credentials, without relying on the account owner or holder for authorization.
    Pro tip: this feature is also very useful for setting up a "backup login" associated with a personal email address. This way, if a problem occurs with the corporate email, the account holder will never lose access.

    ↳ Direct link: Login Wubook

    2. System Operation Level (Optional, but Recommended)

    Once logged into the account, WuBook allows you to create different operational users, which define who can use and/or access each section of the system. These users are free and are always added after the initial login. In other words, each user must always log in twice: once to access the WuBook account and again to identify themselves as an operational user.
    At this level, there are two tools that work together:

    This function is located in WuBook Account and allows you to create users to access and interact with all sections of WuBook: WuBook Account, WooDoo, and ZaK.

    This is the specific tool for managing ZaK users. In practice, it's the same set of users created in Users and Groups, but it only displays those who have permission to use the PMS.



    Common login problems

    If you are unable to log in or complete any of the authentication steps (username and password), it is usually due to one of the following reasons:


    1. You are using the wrong user type

    The message displayed on the screen will be “Authentication Error.”

    Before attempting to recover your password, it is important to verify that you are using the correct user type:

    • Account Code or Sub-Account to log in to WuBook.

    • Personal User (Users and Groups / ZaK Team) when the account is already open and you are requesting access to a specific section.

    Attempting to log in with a second-level user (for example, “Ana”) from the main login screen will cause this error (and vice versa).


    2. The username and level are correct, but the password is incorrect

    In this case, the system will display the same message: “Authentication Error.”

    The solution will depend on the type of access:

    • If it's an account login (Account Code or Sub-account), you can recover the password by following the identity verification process.

    • If it's an internal user (Users and Groups / ZaK Team), you'll need to contact the account administrator to set a new password.


    3. The credentials are correct, but the user doesn't have permission to access the section

    In this case, an error message won't necessarily appear. The system will simply request the credentials again and won't allow access to the requested section. When this happens, the account administrator should review the user's assigned permissions and enable access, if necessary.
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    usuarios iniciar sesión login users
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